# osTicket

osTicket is a widely-used open source support ticket system. It is open source and self-hosted, installable on Docker Hub and Unraid.

Canonical page: https://ourlocalhost.com/app/152/osticket

## Description

osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

## Platform availability

Available on 1 of 9 platforms: Unraid.

## Health score

22/100 (Low), based on 4 of 4 factors.
- Maintained: 0 (last commit 2270 days ago)
- Popular: 28 (24 GitHub stars)
- Easy to install: 35 (1 install platform, install notes, Docker image)
- Light to run: 50 (2 GB minimum RAM)

## Links

- Docker Hub: https://hub.docker.com/r/osticket/osticket
- Unraid: https://ca.unraid.net/apps/osticket-1sg17xt0welbpp?q=osTicket

## Common questions

### How do I connect a Dockerized osTicket to a MySQL database?

Link the MySQL container to osTicket using the alias mysql, or use environment variables for an external MySQL server. The database user must have full permissions on the specified database for automatic installation.

### Where do I log in to osTicket in the Docker quick-start setup, and what are the default credentials?

Open the staff control panel on the Docker host at port 8080 under the /scp path. The default username is ostadmin and the default password is Admin1, but change both for production.

### Why does osTicket fail to load on a web server after placing the files in the document root?

Run `php manage.php deploy --setup /var/www/htdocs/osticket/` to put the app files into the web server's main website folder. Without this, the web server will not find osTicket and the site will not load.

### Is the default osTicket interface usable on a phone?

The default interface is not very mobile-responsive, which makes on-the-go ticket work harder. A responsive plugin can be installed without modifying core files.

### Can osTicket be used with a larger support team and many contacts?

One self-hosted deployment reportedly handled 50 agents, 80,000 contacts, and thousands of tickets for four years. Its reporting was the main issue for that user, who solved it by connecting a reporting tool and designing custom reports.

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Source: Our Local Host (https://ourlocalhost.com/app/152/osticket), the self-hosted and open-source app directory.