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osTicket

osTicket is a widely-used open source support ticket system.

  • Productivity
  • Tools & Utilities
osTicket is a widely-used open source support ticket system. It seamlessly integrates inquiries created via email, phone and web-based forms into a simple easy-to-use multi-user web interface. Manage, organize and archive all your support requests and responses in one place while providing your customers with accountability and responsiveness they deserve.

Platform availability

Available on 1 of 6 install platforms

  • Unraid
  • TrueNAS (not listed)
  • Umbrel (not listed)
  • ZimaOS (not listed)
  • Proxmox (not listed)
  • Helm (not listed)

Also on Docker Hub

Health score

22/100 Low

Maintained
0last commit 2257 days ago
Popular
2824 GitHub stars
Easy to install
351 install platform, install notes, Docker image
Light to run
502 GB minimum RAM
How is this calculated?

A 0-100 score computed nightly from four factors: maintained (40%: recent commits and steady activity), popular (25%: GitHub stars, log scale), easy to install (20%: platforms, install notes, setup guides, Docker image) and light to run (15%: minimum RAM, ARM support). Factors without data are left out and the rest are rescaled.

Availability: platform listings confirmed today, links checked 11 days ago

GitHub stars
24
Open issues
10
Last commit
2020-08-04
License
MIT
Activity
stale

Checked 3 days ago - source: GitHub (pi0/osticket-docker)

Resources & Compatibility

Minimum requirements: 2 GB RAM, 10 GB disk. ARM (e.g. Raspberry Pi) is not supported.

Checked 10 days ago - source: Docker Hub image tags and published docs

First-install notes

  • Deploy osTicket into the web folder Run `php manage.php deploy --setup /var/www/htdocs/osticket/` to put the app files into the web server's main website folder (the www root). Without this, the web server won't find osTicket and the site won't load. source

Fetched 10 days ago - each note links to its source

Alternatives (12)

  • Deskpro
  • FreeScout - Open Source Helpscout/Zendesk Alternative based on Alpine linux.[br]Creating account CLI "cd /www/html" then "php artisan freescout:create-…
  • Freshdesk - Streamlines ticket management with multichannel support, advanced automation, SLA tracking, analytics, self-service options, team collabora…
  • GLPI - A Helm chart for deploy GLPI 10.0.3 Free Asset and IT Management Software Containerization in Kubernetes
  • Help Scout
  • HelpDesk - Help desk software and ticketing system that centralizes customer messages using AI for management, offering automation, collaboration, int…
  • Supportbench - Supportbench a G2 and Capterra top-rated customer support helpdesk built for B2B teams.
  • Zammad - Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels…
  • Zendesk - Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration o…
  • Zoho Desk
  • dbrepairs - DBRepairs is a free, open-source repair-shop manager for repair workshops and service centres.
  • peppermint - Peppermint is a central hub for your help desk.

Checked 7 days ago - source: AlternativeTo

Common questions

How do I connect a Dockerized osTicket to a MySQL database?

Link the MySQL container to osTicket using the alias mysql, or use environment variables for an external MySQL server. The database user must have full permissions on the specified database for automatic installation.

Where do I log in to osTicket in the Docker quick-start setup, and what are the default credentials?

Open the staff control panel on the Docker host at port 8080 under the /scp path. The default username is ostadmin and the default password is Admin1, but change both for production.

Why does osTicket fail to load on a web server after placing the files in the document root?

Run `php manage.php deploy --setup /var/www/htdocs/osticket/` to put the app files into the web server's main website folder. Without this, the web server will not find osTicket and the site will not load.

Is the default osTicket interface usable on a phone?

The default interface is not very mobile-responsive, which makes on-the-go ticket work harder. A responsive plugin can be installed without modifying core files.

Can osTicket be used with a larger support team and many contacts?

One self-hosted deployment reportedly handled 50 agents, 80,000 contacts, and thousands of tickets for four years. Its reporting was the main issue for that user, who solved it by connecting a reporting tool and designing custom reports.

Answers sourced from github.com, github.com, www.reddit.com, www.reddit.com

Community

Collected 5 days ago - public community threads