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freescout

Open Source Helpscout/Zendesk Alternative based on Alpine linux.[br]Creating account CLI "cd /www/html" then "php artisan freescout:create-user"

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  • Tools & Utilities
Open Source Helpscout/Zendesk Alternative based on Alpine linux.
Creating account CLI "cd /www/html" then "php artisan freescout:create-user"

Platform availability

Available on 2 of 6 install platforms

  • Unraid
  • TrueNAS
  • Umbrel (not listed)
  • ZimaOS (not listed)
  • Proxmox (not listed)
  • Helm (not listed)

Also on Docker Hub and GitHub

Health score

77/100 Good

Maintained
100last commit 8 days ago
Popular
734,567 GitHub stars
Easy to install
351 install platform, install notes, Docker image
Light to run
No data

Based on 3 of 4 factors.

How is this calculated?

A 0-100 score computed nightly from four factors: maintained (40%: recent commits and steady activity), popular (25%: GitHub stars, log scale), easy to install (20%: platforms, install notes, setup guides, Docker image) and light to run (15%: minimum RAM, ARM support). Factors without data are left out and the rest are rescaled.

Availability: platform listings confirmed today, links checked 6 days ago

GitHub stars
4,567
Open issues
27
Last commit
2026-09-27
Latest release
1.8.243
License
AGPL-3.0
Activity
declining

Checked 7 days ago - source: GitHub (freescout-help-desk/freescout)

Resources & Compatibility

Requirements not published yet.

Checked 7 days ago - source: Docker Hub image tags and published docs

First-install notes

  • Keep the API key out of links The docs show an API key can be sent in the URL, but that is easy to leak in logs or shared links. Use the X-FreeScout-API-Key header instead and treat the key like a password. source

Fetched 7 days ago - each note links to its source

Alternatives (12)

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  • Dolibarr - Dolibarr is an open source enterprise resource planning (ERP) and customer relationship management (CRM) application that helps small and m…
  • Freshdesk - Streamlines ticket management with multichannel support, advanced automation, SLA tracking, analytics, self-service options, team collabora…
  • Front - Front is an email management software that facilitates team collaboration by integrating with existing tools.
  • Help Scout
  • HubSpot - Marketing automation, integrated sales, free CRM tool, AI content writer, and website builder streamline customer management and business g…
  • LiveAgent
  • Zammad - Zammad is a web based open source helpdesk/customer support system with many features to manage customer communication via several channels…
  • Zendesk - Web-based software for customer support, featuring a ticket system, AI assistance, and support through multiple channels with integration o…
  • Zendesk Chat
  • libre relay - > "[Bitcoin] takes advantage of the nature of information being easy to spread but hard to stifle." - Satoshi Nakamoto While Bitcoin Core's…

Checked 4 days ago - source: AlternativeTo

Common questions

Is FreeScout built with PHP and Laravel?

Yes, FreeScout is built with PHP using the Laravel framework.

How should the FreeScout API key be sent with API requests?

Use the X-FreeScout-API-Key header instead of putting the key in the URL. Treat the key like a password because URLs can leak it in logs or shared links.

Is there a containerized version of FreeScout?

Yes, a containerized version is described as a containerized web based help desk and shared inbox.

Where can users discuss FreeScout and report problems?

An unofficial FreeScout subreddit is for discussions, while the GitHub issues area is typically designed for reporting problems.

Answers sourced from api-docs.freescout.net, freescout.net, github.com, www.reddit.com

Community

Collected yesterday - public community threads